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Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by {Not Just Funky Mugs & Just Funky Mugs} ("Not Just Funky Mugs}", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at {www.notjustfunkymugs.co.nz & www.justfunkymugsnz.co.nz} ("the website"). They are effective from {20/10/2021} and will replace all earlier {Not Just Funky Mugs} terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavor to notify the non-availability on our online shop.

What is your Turn around time?
As our items are made to order, our turn around time is generally
2-5 Days Mugs, Tumblers, Key-rings, cushion covers, hand sanitiser covers.

7-10 days for clothing & caps.

This allows us to order in any items or materials we may need, we then print and send.

NOTE* If an item is in stock and we can print right away this time frame can be sooner.

If you need an item urgently please feel free to contact us and we will see what we can do



Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand & Australia street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.

We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Shipping and delivery

New Zealand
please allow up to 2-3 days processing prior to shipping
**Please make sure you choose the correct courier option during checkout as this will delay your order being sent until the rest of shipping payment has been made.
All parcels are sent via Courier of our choosing
FREE postage when you spend $100 or more
New Zealand Via Courier of our choosing

North Island Urban $6.80 1-3 Business Days

North Island Rural 8.50 2-4 Business Days.

South Island Urban $7.50 1-3 Business Days

South Island Rural 9.50 2-4 Business Days.

FREE when you spend $100 or more


Australia
We send all Australian parcels via NZ post.
Please allow up to 2-3 days for processing


$18.00 for first item + $1 for every extra item after that P&P untracked to Australia via New Zealand Post.
FREE postage when you spend $120 or more
*Please note you are responsible for any customs tax and or Fees that may be incurred.

Australia Between 4-12 Working days. (Please note: Shipping times may take longer during our busy times. certain times of the year and public holidays) If you have ordered certain customised items this may take a few days longer depending how busy we are. we will let you know if your item is going to take longer.

Pricing

All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept the following credit cards:

Visa, MasterCard,

Laybuy, Afterpay.

Stripe

We also accept payment from your PayPal account if you have one.

Credit Card Security

All payments are processed via PayPal or Stripe secure payments system to ensure high levels of payment security and are subject to PayPal or Stripes terms and conditions.

Click here for Stripes terms.
https://stripe.com/nz/ssa

Click here to for PayPal's terms.
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US




Returns

Due to the nature of the following products:
Any type of Personalised items that has been personalised specifically for you that includes a name cannot be returned/refunded.
Note* We are happy for you to return the item if we have made a spelling mistake (photo proof must be emailed to us here via the email address on our contact us page. Item/s must be returned at buyers expense) However if it turns out you have made the mistake when ordering we will not refund for this.

Exchanges

Due to the nature of the following products:
Any type of Personalised items that has been personalised specifically for you that includes a name cannot be returned/refunded.
Note* We are happy for you to exchange the item if we have made a spelling mistake (photo proof must be emailed to us here via the email address on our Contact Us Page. Item/s must be returned at buyers expense) However if it turns out you have made the mistake when ordering we will not refund for this.

Non personalised clothing items: T-Shirts, Hoodies.
we will accept exchanges on non personalised item/s of clothing if the item size is too big/small (Tees and Hoodies) and is in original unused condition with all tags, packaging etc is intact and when the item/s are returned to us (at buyers expense) and inspected only then we will send a replacement

If you are unsure if the item can be returned or exchanged feel free to contact us

"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."



Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time. For more details on our privacy policy you can view this here

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at {www.notjustfunkymugs.co.nz or www.justfunkymugsnz.co.nz}.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

 

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